Service Desk Analyst

Overview The primary purpose of the Service Desk Analyst is to handle client inquires and resolve the client issues in a timely manner while providing outstanding customer service Duties & Responsibilities Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues. Effectively communicate with requesters inContinue reading “Service Desk Analyst”

Desktop Support Specialist

Overview The Desktop Support Technician’s role is to provide a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, and maintaining all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone,Continue reading “Desktop Support Specialist”

SME – Network and Voice

Location: North Goa Your responsibilities: Hands on experience and expertise of Cisco Devices like Core Switches, ASR routers, ASA firewall, Meraki, Catalyst switches, UCS, Call Manager and Cisco Unity Responsible for troubleshooting issues and issue management for all VoIP and traditional TDM services Specific knowledge of Ciscos UC portfolio including, but not limited to CommunicationsContinue reading “SME – Network and Voice”

Client Account Manager (POSITION CLOSED)

Overview The role of the Client Account Manager is to service new and existing client accounts, monitor and improve the health of an account and identify new business opportunities within an account. The Client Account Manager will work very closely with the Managed IT Services Technical management team as it relates to their daily workContinue reading “Client Account Manager (POSITION CLOSED)”

T4/L-3 Exchange

Overview Reporting to the Team Manager, L-3 Administrator is responsible for handling support of service requests in a professional and timely manner. This relates to all technology, to include workstations, servers, printers, networks, and vendor specific hardware and software. Location: North Goa Your Role & Responsibilities: Exchange, Mimecast, and Intune administration Manage Active Directory, DNS,Continue reading “T4/L-3 Exchange”

NOC Engineer (POSITION RE-OPENED)

Overview The NOC engineer is the first point of contact for all customer queries and provides the first level of service for the customers. Part of the 24×7 infrastructure surveillance team, providing 24×7 coverage efforts for Managed Infrastructure Services to ensure maximum possible service availability and performance. Provision customer network services on core equipment andContinue reading “NOC Engineer (POSITION RE-OPENED)”

IT Manager (POSITION CLOSED)

Overview Seeking an IT manager to devise proactive and reactive business driven IT solutions for our clients. This person will recruit, lead and develop a growing team of high performing system administrators, L1-L4 technicians and support staff in the delivery of critical projects and client support of their NOC environments, desktop, telephony, data center andContinue reading “IT Manager (POSITION CLOSED)”

SSRS Reporting Developer (POSITION CLOSED)

Overview Will report to the Team Manager, the job holder will be responsible for extensive SQL Server Reporting tasks and DBA-type tasks. This person would ideally also have MVC experience to allow them to integrate SSRS reports into applications.  Candidate should possess the ability to craft quality documentation. Your responsibilities: Developing, testing and deploying SSRSContinue reading “SSRS Reporting Developer (POSITION CLOSED)”