T4/L-3 Exchange

Overview

Reporting to the Team Manager, L-3 Administrator is responsible for handling support of service requests in a professional and timely manner. This relates to all technology, to include workstations, servers, printers, networks, and vendor specific hardware and software.

Location: North Goa

Your Role & Responsibilities:

• Exchange, Mimecast, and Intune administration
• Manage Active Directory, DNS, DHCP
• Troubleshooting hardware and operating system issues
• Raid, Disk Management and Image Creation  
• File and Print Server administration
• Backup and Restore Management
• Server Monitoring, Migration and Deployment
• Active Directory administration
• Windows Server Builds and Decommissions
• Incident, Problem and Change management as per the ITIL Standards.
• Monitoring and management of system alerts and notifications and response as per defined processes and procedures using ticketing system
• Communication with customers as required keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
• Write well designed, efficient, and readable process documentation following technical documentation standards
• Support and maintain existing Wintel infrastructure adhering to SLAs
• Drive customer communication during critical events

Organizational skills:

• Seek and participate in support opportunities across the organization
• Actively participate in the skill development of your colleagues (workshops, presentations)
• Actively contribute to corporate knowledge base
• Follow agile practices

Job Requirements:

• Education: Bachelor degree in Information Technology, Computer Science, Engineering or a related field
• Experience: 5 to 7 years exchange administration or architecture experience
• Expert Troubleshooting skills of availability, reliability, performance with Exchange On-Prem and O365
• Experience working on Windows Server 2003, 2008, 2012, 2016, 2019
  • Windows Server’s performance and Troubleshooting
  • PowerShell experience
• Good Knowledge of Wide range of Server hardware of different vendors like Cisco HP IBM etc
• MCSA 2012 / 2016

Relevant Additional Skills:

• AWS/Azure Experience
• Understanding of virtualization technology, Troubleshooting skills and File Servers.
• DevOps Exposure
• Hands on experience on VMware, Cisco UCS
• Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field
• VMware Infrastructure – HA, DRS, SRM, vSAN
• VMWare Certified Professional
• Citrix Xen-App / Xen-Desktop / NetScaler administration

Professional Skills

• A Team player with positive attitude
• Excellent interpersonal and communication skills
• Open-minded, adapt quickly to new environments and a quick learner

Working hours – US shifts 6:30pm to 3:30am

Salary Package – Rs. 8,00,000/-  to  Rs. 10,00,000/- per annum