SME – Network and Voice

Location: North Goa

Your responsibilities:

• Hands on experience and expertise of Cisco Devices like Core Switches, ASR routers, ASA firewall, Meraki, Catalyst switches, UCS, Call Manager and Cisco Unity
• Responsible for troubleshooting issues and issue management for all VoIP and traditional TDM services
• Specific knowledge of Ciscos UC portfolio including, but not limited to Communications Manager (CUCM), Unity Connection, Unified Presence (Jabber), Voice Gateways, IP Phone
• Understanding of IP Telephony protocols
• Working knowledge of Monitoring/troubleshooting tools like RTMT, Dialed number analyzer, etc.
• Working knowledge on Quality of Service (QoS) and Class of Service (CoS), and VoIP technology
• Strong understanding and experience with Network protocols /services/technologies like BGP, OSPF, ISIS, IP/MPLS, QoS, MPLS Traffic Engineering, Multicast, SDWAN and NAT
• Hands on experience with Network inventory and Monitoring tools such as LanSweeper, HP Network Node Manager, Solarwinds, Sniffer, PRTG and Cisco Works.
• Experience troubleshooting stateful packet flows and common network issues related to packet switching/routing
• Network administration/ automation including network hardware, i.e. routers, switches, firewalls, network security devices installs and patch management, Network problem determination and resolution, log analysis, etc.
• Good knowledge on authentication methods like Radius & Tacacs.
• Review network security threat logs for intrusions and compromises and provide solutions
• Proficiency in creating network isolation by way of creating DMZ, VLAN, Micro segmentation
• Write well designed, efficient, and readable process documentation following technical documentation standards
• Support and maintain existing network infrastructure adhering to SLAs
• Drive customer communication during critical events

Organizational skills:

• Seek and participate in support opportunities across the organization
• Actively participate in the skill development of your colleagues (workshops, presentations)
• Actively contribute to corporate knowledge base
• Follow agile practices
• A Team player with positive attitude
• Excellent interpersonal and communication skills
• Open-minded, adaptable to new environments and a quick learner

Job Requirements:

• Education: Bachelor degree in Information Technology, Computer Science, Engineering or a related field
• Experience: 6-8 years of hands on experience on Cisco products
• Cisco Call Manager and Unity
• CCNP Voice Certification
• Cisco Video & Unified Communications (Cisco / Microsoft)
• Optional skills :
  • AWS/Azure
  • VMWare/Hyper-V
  • CCIE Voice/Collaboration
  • CCIE R&S

Working hours – US shifts (6:30pm – 3:30am)

Salary Package – Rs. 12,00,000/-  to  Rs. 20,00,000/- per annum