Tier 3 Service Desk

Posted byZion HR ConsultancyPosted inIT, JobsTags:, ,

Location: North Goa/Hyderabad

Overview:

The Tier 3 Service Desk provides onsite support to clients as well as a acting like an escalation point for Tier 2 Service Desk.

Duties/Responsibilities:

  • Answer onsite specific and overflow calls to the Helpdesk, create support tickets, track time, and document issue resolutions
  • Resolve basic desktop issues involving PC hardware, peripherals, and standard software such as The Microsoft Office Suite
  • Work with imaging software to configure and deploy workstations
  • Install and configure basic software.
  • Identify network and server related issues in a timely manner and resolve or be able to clearly describe the issue to upper level support personnel.
  • Other duties as assigned

Job Requirements:

  • Education: Bachelor’s degree in Computer Science, Engineering or related field
  • Minimum of 1-3 years’ experience
  • Understanding of high-level technical documentation
  • Experience with Microsoft Desktop and Server Operating Systems, Active Directory, Exchange, and O365
  • Understanding of IP networks, VLANs, VPNs, ACLs, DHCP, DNS
  • Strong desire to learn new technologies and advance career
  • Ability to work effectively both on your own and as a member of a team
  • Experience with Legal Document Management Software Products (iManage, WorldDox, NetDocuments) a huge plus
  • Desire to achieve certifications in the IT field including CompTIA, Microsoft, Cisco, etc.

Working hours – US shifts – Rotational

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