Retail – Counter Sales

Posted byZion HR ConsultancyPosted insalesTags:, , , , ,

Location: Margao, Goa

Key Responsibilities:

  • Make a sales plan along with sales managers
  • Attend to walk-in customers in the store
  • Identify interest and understand customer needs and requirements
  • Up selling and cross selling of products to achieve store sales target
  • Have a clear list of customers to be handled and tele-called on regular basis
  • Demonstrate and provide information on products & services
  • Set up, display and maintain sales counter and promotional stands
  • Maintain inventory of marketing collaterals
  • Complete billing as per customer requirement in the system
  • Complete delivery challan billing, interbranch documentation, Credit notes, material inward, expiry material.
  • Taking approval on emails for credit bills as per SOP.
  • Follow up on outstanding collections and focus on recovery.
  • Update data in google forms daily on payments collected and issues pending.
  • Use mobile application/software for tracking and updating daily reports.
  • Monitor, Track, Document, reorder and clearance of inventory/stock.
  • Preparing quotations as per customer’s requirement and follow up to ensure sales closure
  • Ensure customer gets timely and accurate delivery of material.
  • Attend, resolve and/or escalate to customer issues and complaints to ensure positive customer experience
  • Ensure receipt of outstanding payments by regular follow up and customer issue resolution
  • On field customer visits as and when required.
  • Demonstrations to be done at customer location.
  • Report customer feedback to store manager and sales head.

Skills and Qualifications:

  • 12th or Graduate with experience in sales/customer service.
  • Fluent in Hindi, English & Konkani.
  • Proficiency in emails, MS-Office (especially Excel), ERP, and CRM software.
  • Pleasant personality
  • Drive to achieve sales target and customer delight
  • Ability and aptitude for continuous learning

Working hours – 8am-8pm, Monday – Saturday (Two Shift timings: 08:00 am – 05:30 pm & 10:30 am – 08:00 pm)

Salary Package – Rs. 1,92,000 – 2,64,000 p.a

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