Location: Nachinola, North Goa
Job Roles & Responsibilities:
- Establishing SOP for smooth operations of all excursions
- Management of guests for excursions
- Waiver forms and all safety measures to be implemented as per SOP.
- Verbal Explanation of all emergency procedures to guests before commencement of charter
- Execution of the excursions and all committed add on services
- Customization of excursions
- Proper coordination with sales and booking team
- Assuring cleanliness of the boats
- Proper coordination with boat captain & deck hand
- Proper briefing to crew on board and ensuring smooth operations
- Assuring customer satisfaction and resolving any on board issues
- Punctuality and time management of the excursion
- Proper customer feedback via email procedures to be followed
- Reporting to relevant departments on per excursion basis
- Documenting excursion through pictures and short videos
- Submitting pictures to marketing department for online promos
- Strategizing and improvisation of services to ensure customer satisfaction
- Daily reports
Job Requirements:
- Education: Graduate in any related field preferred
- Experience: Minimum 2 years of experience in Hospitality/ Tourism/ Events
- Well groomed with good communication skills for client interaction
- Must have a long term commitment towards the company
- Should own a two-wheeler with a driver’s license
Working hours: 9:00am – 6:00pm
Salary: Rs. 20,000p.m. + incentives
zionhrconsultancy.com 