WFH or WFO Location: Panjim, Goa
Experience and Skills Required:
- Min 4 years + experience in Galileo GDS within international market.
- High competency in CAT 35 ITX fares, preferably gained within a tour operator or airline ticketing environment
- Expert knowledge of Galileo GDS
- Strong communication skills to relay complex information concisely and effectively, both verbally and by written channels
- High attention to detail
- Methodical approach to getting through workload
- Motivated to reduce errors and improve process efficiencies
- Conversant with all aspects of IATA ticketing rules under UK BSP.
Ticketing responsibilities:
- All processes involving airline tickets
- Issue CAT35/25, manual fare builds, allocation and group fares (very minimal volume)
- Ensure any group and allocation contracts with airlines are diarized for names/balance and ticket issue, and processing refund EMDs for group deposits.
- Deal with re-issues, refunds and revalidations
- MCO/EMD/(V)MPD to pay for deposits, seat reservations, excess baggage and similar where relevant.
- Maintaining an accurate representation of all ticketing activity within the in house system.
- Ensure that the company ticketing policies are adhered to Monitor and action GDS queues
- Monitor schedule changes/cancellations and update as necessary the in-house systems.
- Communicating as needed around the business.
Business Support responsibilities:
- As a member of the team of in-house GDS experts, provide a help desk function to the Sales,
- Sales Operations and Customer Services teams with fare calculation for upgrades and complex itineraries as and when requested.
- Optimizing potential profit in bookings, advising and correcting bookings as required whilst ensuring pre allocated seating, meals and other OSI/SSR requests are not affected. Ensure detailed log of savings made is maintained (template provided).
- Assist where needed with fare filing through CAT35/25 along with historical fare calculations, rules and regulations set by the airline.
- Liaise with airlines to fix errors and incorrect names in accordance with company policy.
- Ensure a detailed log of name changes made is maintained (template provided).
- Ensure all IATA updates are adhered to.
- Investigate ADMs/ACMs received and challenge if possible. Update internal systems with ones that stand
- Develop and update product knowledge of airlines and services, including attendance at appropriate training sessions (virtual)
- Quality control check of all bookings confirmed into the in house system
- General administration around ticket costs, including running ticketing reports, maintaining and correcting information in the In-house systems as requested.
Team Responsibilities:
- Work as an effective team member to prioritise and complete department tasks efficiently
- Cover for team holiday/sickness for BSP tasks.
- Any additional administration duties and reporting tasks as required to support the needs of the business.
- Cover Saturday working on a rota basis
- Be on call out of hours, on bank holidays, and during Jan/Feb peak booking period to assist with flight emergencies on an ad hoc basis.
Working hours – UK/US Shifts (additional allowance and part transport available)
Salary Package – As per industry standards
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