SME ConnectWise

Posted byZion HR ConsultancyPosted inIT, JobsTags:, , ,

Location: North Goa/Hyderabad

Overview:

The Connectwise Administrator will have primary responsibility for managing our Connectwise application environment to include Manage, Screenconnect and Automate functions.

Your Responsibilities:

  • Work within a team and communicate\document effectively
  • Document internal and client processes\procedures related to: Standard Operating Procedures, Work Instructions, Change Management, and Knowledge base articles
  • Document all time utilizing the Connectwise Manage ticketing system
  • Account administration, managing interfaces between Business Unit Operations
  • Script writing
  • Report building/writing/analytics and manage security updates
  • Manage systems automation & enhancements keeping all components up to date
  • Manage endpoint patching of workstations and server operating systems and third-party applications
  • Create new scripts to automate client management tasks such as auto-remediation of issues on endpoints and software installation
  • Manage Automate integrations with other tools

Job Requirements:

  • Education: Bachelor degree in Information Technology, Computer Science, Engineering or a related field
  • Strong written and verbal communication skills
  • Prior experience working at a Managed Service Provider (MSP)
  • A solid technical background across the entire IT Infrastructure / Managed Services technology stack
  • 3-5 years of ConnectWise Manage and Automate experience and a deep understanding of the product architecture, as well as the database
  • Experience with ConnectWise Automate scripting, ConnectWise Manage Databases and Microsoft SQL
  • Command of PowerShell to supplement ConnectWise Automate scripting
  • Excellent oral and written communication skills
  • Must be available (on-call) during non-work hours
  • Must be very proficient at Microsoft SQL
  • A can-do customer service attitude with good tech-to-lay person communication skills
  • Familiarity with the following third-party apps is a plus: PAX8, Brightgauge, ConnectBooster, Auvik, MSPCFO, and/or Avalara

Working hours – US shifts (6:30pm – 3:30am)

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