Location: North Goa
Overview:
The Service Desk (SD) Training Specialist provides training to new employees on the systems, policies and procedures of the company and retrains existing employees on new information and procedures to ensure they remain successful. This position Requires the ability to work a flexible schedule as the company is a 24/7 service center with a need for training coverage for day & evening/night shifts and on the rare occasion after hour shifts. Some travel may be required.
Your responsibilities:
- Delivery of Service Desk New Hire Training program to SD New Hires.
- Implement strategy for staff training and development, and establish and maintain appropriate systems for measuring necessary aspects of staff training and development
- Monitor, measure and report on staff training and development plans and achievements within agreed formats and timescales
- Distribute shift schedules for new hires
- Liaise with other functional/departmental managers to understand all necessary aspects and needs of staff training and development, and to ensure they are fully informed of staff training and development objectives, purposes and achievements
- Learn additional skills, and gain knowledge of training methods
- Ensure activities meet with and integrate with organizational requirements for quality management and general duty of care
- Assist Training Director and Training Content Manager with the creation and design of course content, as well as job aids and other materials to ensure the trainees effectively learn the material
- Responsible for coaching, development and follow-up with new employees during their introductory period
- Communicate and coordinate with the supervisors and other managers within the company about specific employees, new methods and ideas to facilitate successful future training and employees
- Facilitate client-led train the trainer sessions.
- Design and Develop on-line learning modules with the use of video editing tools specifically Adobe Express Video Editor; Articulate 360, TrainCaster LMS, Knowledge Accelerator SkillBuilder tools and any other course development tools made available to the team.
- Other training activities as may be identified for the continued development of staff competence
Job Requirements:
- Education: Bachelors degree
- Experience: 1-2 years of prior training experience.
- Excellent analytical, problem solving and communication (verbal and written) skills.
- Prior extensive experience with MS Office, MOS Certifications a plus.
- Ability to work with minimal supervision and demonstrate appropriate initiative when making decisions
- Excellent time-management, organizational and communication skills
- Accuracy and the ability to handle a high-volume of work efficiently are essential to this position
- Effective communication skills, patience and the ability to convey a message to a classroom in such a way that everyone understands the material
- Highly organized, superior writing skills, versatility and flexibility based on the schedules and special needs of the trainees
- Perceptive in knowing which training methods are working and which ones are not based on the results of the trainees as they are tested during the training process or after they complete training.
- Experience working with or in a Law Firm Information Technology a plus.
- Professional, accountable, and resourceful team player mindset
Working hours – 6:30pm – 3:30am
Salary Package – Upto Rs. 4,75,000/- per annum
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