Director of Technology

Location: Goa

Overview:

The Director of Technology is responsible for all aspects of the planning, architecture, coordination, and management of the hiring company’s technical services.  The Director of Technology is an high-level expert in the areas of Legal Applications, Infrastructure, Networking, Business Continuity, Security, Cloud Services, and Office 365.  This position is responsible for working with the clients and to evaluate, design, propose and demonstrate the business value to customers.  This is a results-oriented position that thrives in autonomy while being a productive team member.

Duties/Responsibilities:

• IT consulting, strategy and roadmap generation
• QBR service review, planning, preparation and delivery
• Monthly service review with internal teams
• Change management owner
• Change advisory board member
• Provide input in proposal and statements of work
• Gross margin management
• Asset management
• Standard and alignment management
• Major incident response management
• MSA management
• Represent the voice of the company while being the client liaison for technical operation queries to our customers
• Identify and cross-sell additional needs within the client’s environment that can be addressed by the company’s offerings
• Knowledge base standards management
• Full understanding of the company’s SLOs
• Works in alignment with the service delivery manager to ensure SLO compliance
• Participates in weekly, monthly, quarterly and yearly service reviews with the service delivery manager

Required Skills/Abilities:

• Excellent communication, project management, presentation, and problem-solving skills required with ability to build trusted partner relationships with premier customers. Ability to oversee technical engagements and provide guidance to a client’s management team, both from an IT and administrative perspective.
• Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, and Professional Services.
• Ability to manage multiple clients, assignments and tasks, and execute detailed action plans in collaboration with customers.
• Outstanding interpersonal and communication skills, capable of distilling complex technical messages into a format that can be delivered to both technical and non-technical audiences.
• Team player with a demonstrated record of leadership, communication, collaboration and reliability.
• High level knowledge and understanding of networking, business continuity, cloud, Office 365, infrastructure, legal application technologies in a business context.

Job Requirements:

• Education: Bachelor’s degree in engineering or related field.
• Experience: Minimum of 5 years experience in a client facing technical account management or senior consulting role in a fast-paced technology firm or MSP.
• Industry standard certifications are preferred.

Working hours – 6:30pm – 03:30am

Salary – 20-28LPA