Location: St Inez, Panjim
Job description:
Productive Staff : The TL is expected to load/check/deliver contracts as per business requirement
Service Level Agreement: Manages client/project as per agreed SLAs. To ensure operational
cohesion & effective foundation for future growth .
Project Management: The Team Leader is acknowledged for his product/process knowledge in the respective team(s), therefore, must gain thorough knowledge of the project and must be ready to be productive within the shortest period of time. Responsible for resource management, capacity management and providing clear reports across ODL and Client Management.
Continuous Improvement: Must monitor weak performers and look at improvements. Must conduct continuous improvement programs and monitor progress on a regular(monthly) basis.
Team Player: The Team Leader must be looked as a mentor by the team. Must be willing to go the extra mile and help resolving team issues. Must motivate the team to consistently exceed client expectations. This may need working additional hours, overtime, involving night shifts, etc.
Job requirements:
- Education: Bachelors degree.
- Experience: Minimum 2 years experience in leading operations team in an outsourcing business.
- Must have excellent written and verbal communication skills (English).
- Must have the ability to face the client.
- Must be confident enough to handle project transition.
- Ability to identify process gaps and find innovative solutions.
- Must have proven feedback and coaching skills.
- Would prefer having knowledge of contracts from various destinations worldwide.
- Additional/Preferred Skills: Experience and understanding of travel or tour operator business.
zionhrconsultancy.com 