Location: St. Inez, Panjim, North Goa
Duties & Responsibilities:
- Engage with customers via live chat to provide prompt and accurate assistance,
addressing queries, resolving issues, and ensuring a positive customer experience. - Communicate with clients through Teams channels to address queries, provide updates
on services, and gather feedback to continuously improve service delivery. - Amend customer bookings in accordance with their requests, ensuring accuracy and
adherence to company policies and procedures. - Identify and resolve customer issues and complaints effectively, escalating complex issues
to appropriate channels as needed to ensure timely resolution.
Required Skills:
- A good grasp on English, with excellent communication skills.
- An intermediate level of computer literacy with proficiency in MS Office applications,
email drafting and report writing. - A minimum typing speed of 40 wpm with 100% accuracy.
- Should be an effective team contributor with good interpersonal skills.
- Should be able to prioritize and manage their time as required.
- Analytical approach to work and attention to detail and accuracy.
Qualifications:
- Bachelor’s degree.
- Freshers can apply.
- A basic understanding of contract terminology used in airline/hotel contracts.
- At least one year of work experience within an airline/hotel reservation function.
Salary: CTC Upto Rs. 22,000/- p.m
Working hours: Shifts (1:00 pm to 10:00 pm, 2:00 pm to 11:00 pm, 3:00 pm to 12:00 am, 4:00pm to 1:00 am, 5:00 pm to 2:00 am)
Are you interested in this role? Well then! What are you waiting for? Fill out the form below and we will reach out to you to get your CV.
zionhrconsultancy.com 