Location: St Inez, Panjim, North Goa
Job Summary:
The hiring company is looking for a Senior Manager Manager for Training and Quality to join their
Business Support Service department. The ideal candidate will be responsible for designing, implementing, and overseeing comprehensive training programs for our support staff, ensuring
high-quality service delivery and continuous improvement. This role requires a strategic thinker with
a keen eye for detail and a proven track record in developing and maintaining quality standards
within a business support environment.
Duties & Responsibilities:
- Strategic Quality Management of the Business Support Services Business by assisting
Operations to deliver high quality service to its customers. - Conduct regular audits to identify areas for improvement and ensure compliance with
established standards. - To lead and drive performance improvement initiatives proactively.
- Develop and implement training programs for new and existing staff.
- Lead and mentor a team of training and quality professionals.
- Foster a positive and collaborative work environment that encourages continuous learning
and development. - Assist in transition of new business/projects.
Qualifications:
- Bachelor’s degree in Business Administration, Human Resources, or a related field (Master’s degree is a plus).
- Proven experience (10+ years) in leading quality and training functions in an outsourcing business.
- Excellent leadership and team management skills.
- Exceptional communication and presentation skills. Good team player with Interpersonal Communication.
- Ability to analyze data, draw insights, and make data-driven decisions.
- Excellent knowledge of process improvement methodologies – preferably Lean, Six Sigma –
Yellow/Green Belt. BB certification is preferred but not mandatory. - Experience and understanding of travel or tour operator business.
Salary: Upto 17LPA
Working hours: Shifts: 9am to 6pm (IND)
zionhrconsultancy.com 